:root{--bg:#f4f6f9;--surface:#fff;--surface-soft:#f8fafc;--ink:#1b2430;--muted:#6d7785;--line:#e3e7ed;--line-strong:#d6dce4;--brand:#111827;--sidebar:#141b26;--sidebar-soft:#202a38;--accent:#e83e8c;--accent-soft:#fff0f7;--success:#2d8a5f;--warning:#b7791f;--danger:#c43d55;--radius:10px;--shadow:0 1px 2px rgba(16,24,40,.04)}*{box-sizing:border-box}html,body{height:100%}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--ink);font-size:14px}a{text-decoration:none;color:inherit}button,input,select,textarea{font:inherit}.support-app{overflow:hidden}.app-shell{display:grid;grid-template-columns:238px minmax(0,1fr);height:100vh}.sidebar{background:var(--sidebar);color:#eef2f7;padding:16px 12px 12px;display:flex;flex-direction:column;overflow:auto;border-right:1px solid rgba(255,255,255,.05)}.brand{display:flex;gap:10px;align-items:center;padding:3px 8px 17px;border-bottom:1px solid rgba(255,255,255,.07);margin-bottom:14px}.brand strong,.brand small{display:block}.brand strong{font-size:14px}.brand small{font-size:11px;color:#8490a0;margin-top:1px}.brand-mark{display:grid;place-items:center;background:linear-gradient(135deg,#ee3d8f,#8f5cf7);color:#fff;font-weight:900}.brand-mark.small{width:36px;height:36px;border-radius:9px;font-size:16px}.nav-primary{display:block;background:var(--accent);color:#fff;padding:10px 12px;border-radius:8px;font-weight:700;font-size:13px;margin:0 2px 16px;text-align:center}.nav-primary:hover{filter:brightness(1.05)}.nav-group{margin-bottom:14px}.nav-admin{margin-top:auto}.nav-label{display:block;padding:0 10px 6px;color:#667486;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.12em}.nav{display:grid;gap:2px}.nav a{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:7px;color:#aeb8c5;font-size:12.5px}.nav a:hover{background:#1a2431;color:#fff}.nav a.active{background:var(--sidebar-soft);color:#fff;font-weight:700}.nav-icon{width:18px;text-align:center;color:#718095;font-size:14px}.nav a.active .nav-icon{color:#f070aa}.sidebar-user{border-top:1px solid rgba(255,255,255,.07);padding:12px 6px 0;display:grid;grid-template-columns:32px 1fr auto;gap:9px;align-items:center}.sidebar-user .avatar{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;background:#293547;color:#fff;font-weight:800}.sidebar-user strong,.sidebar-user small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-user strong{font-size:11px}.sidebar-user small{font-size:10px;color:#7d8a9a;margin-top:2px}.sidebar-user form button{border:0;background:transparent;color:#758294;cursor:pointer;padding:6px}.content{height:100vh;min-width:0;display:flex;flex-direction:column;overflow:hidden}.topbar{height:58px;flex:0 0 58px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 22px}.topbar-title{display:flex;align-items:baseline;gap:9px}.topbar h1{font-size:17px;line-height:1;margin:0;letter-spacing:-.02em}.topbar-title span{color:var(--muted);font-size:11px}.topbar-actions{display:flex;align-items:center;gap:12px}.system-online{font-size:11px;color:var(--muted);display:flex;align-items:center;gap:6px}.system-online i{width:7px;height:7px;border-radius:50%;background:#35a56f;box-shadow:0 0 0 3px #e8f6ef}.page-body{flex:1;min-height:0;overflow:auto;padding:20px 22px}.ticket-content .page-body{padding:0}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow)}.eyebrow{font-size:10px;font-weight:800;letter-spacing:.12em;color:#8993a1}.muted{color:var(--muted)}.flash-success,.form-errors{margin-bottom:12px;padding:10px 12px;border-radius:8px;font-size:12px}.flash-success{background:#ebf8f1;color:#26714f}.form-errors{background:#fff0f2;color:#a62e47}.primary-action{display:inline-flex;align-items:center;justify-content:center;background:var(--accent);color:#fff;border:0;border-radius:7px;padding:9px 12px;font-size:12px;font-weight:800;cursor:pointer}.auth-page{min-height:100vh;display:grid;place-items:center;background:#eef2f6}.auth-shell{width:min(900px,92vw);display:grid;grid-template-columns:1fr 1fr;background:#101827;border-radius:22px;overflow:hidden;box-shadow:0 24px 70px rgba(22,31,47,.18)}.auth-brand{padding:55px;color:#fff}.auth-brand h1{font-size:38px;margin:10px 0}.auth-brand p{color:#aab6c7}.auth-card{background:#fff;padding:48px}.auth-card h2{font-size:26px;margin:8px 0}.auth-form{display:grid;gap:14px;margin-top:24px}.auth-form label{display:grid;gap:6px;font-size:12px;font-weight:700}.auth-form input[type=email],.auth-form input[type=password],.auth-form input[type=text]{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:7px;outline:none}.auth-form .check{display:flex;align-items:center;font-weight:500;color:var(--muted)}.auth-form button{border:0;background:#151d2c;color:#fff;padding:12px 14px;border-radius:7px;font-weight:800;cursor:pointer}.alert{margin-top:16px;padding:10px 12px;border-radius:7px;background:#fff1f4;color:#ae244e;font-size:12px}@media(max-width:900px){.support-app{overflow:auto}.app-shell{grid-template-columns:1fr;height:auto}.sidebar{position:relative;height:auto}.content{height:auto;min-height:100vh}.nav-admin{margin-top:0}.page-body{padding:16px}.auth-shell{grid-template-columns:1fr}.auth-brand{display:none}}
/* Support Desk 2.0 shared workspace primitives */
.desk-page{display:grid;gap:14px}.desk-toolbar{display:flex;align-items:center;justify-content:space-between;gap:14px}.desk-title h2{margin:2px 0 0;font-size:18px}.desk-title p{margin:4px 0 0;color:var(--muted);font-size:11.5px}.desk-actions{display:flex;gap:7px;align-items:center}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:#fff;color:#3d4959;border-radius:6px;padding:8px 11px;font-size:11px;font-weight:800;cursor:pointer}.btn.primary{background:#222c39;color:#fff;border-color:#222c39}.btn.accent{background:#e63889;color:#fff;border-color:#e63889}.btn.danger{color:#b43151;background:#fff6f8;border-color:#f0ccd6}.desk-card{background:#fff;border:1px solid var(--line);border-radius:8px}.desk-card-head{padding:12px 14px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.desk-card-head h3{margin:0;font-size:12px}.desk-card-body{padding:14px}.desk-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.metric{padding:13px 14px}.metric span{display:block;color:#8a94a2;font-size:10px;text-transform:uppercase;letter-spacing:.06em}.metric strong{display:block;font-size:22px;margin-top:4px}.desk-table{width:100%;border-collapse:collapse;font-size:11.5px}.desk-table th{text-align:left;background:#fafbfd;color:#828c98;text-transform:uppercase;letter-spacing:.05em;font-size:9.5px;padding:9px 11px;border-bottom:1px solid var(--line)}.desk-table td{padding:10px 11px;border-bottom:1px solid #edf0f3;vertical-align:top}.desk-table tr:last-child td{border-bottom:0}.desk-form{display:grid;gap:10px}.desk-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.desk-form label{display:grid;gap:5px;font-size:10.5px;font-weight:700;color:#687383}.desk-form input,.desk-form select,.desk-form textarea{width:100%;border:1px solid var(--line);border-radius:6px;padding:9px 10px;background:#fff;color:#34404f;font:inherit;outline:none}.desk-form input:focus,.desk-form select:focus,.desk-form textarea:focus{border-color:#aeb8c4;box-shadow:0 0 0 2px #eef1f5}.desk-form .full{grid-column:1/-1}.pill{display:inline-flex;padding:3px 6px;border-radius:99px;background:#f0f3f6;color:#657181;font-size:9.5px;font-weight:800}.pill.ok{background:#eaf7ef;color:#31734d}.pill.warn{background:#fff5df;color:#946915}.pill.bad{background:#fff0f3;color:#ab3652}.split-2{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(280px,.7fr);gap:14px}.empty-state{padding:30px;text-align:center;color:#8a94a1;font-size:11px}.command-trigger{border:1px solid var(--line);background:#f8fafc;color:#7d8793;border-radius:6px;min-width:220px;height:32px;padding:0 10px;display:flex;align-items:center;justify-content:space-between;font-size:10.5px;cursor:pointer}.command-trigger kbd{font:inherit;background:#fff;border:1px solid var(--line);border-radius:4px;padding:2px 5px}.icon-button{position:relative;width:32px;height:32px;border:1px solid var(--line);border-radius:6px;background:#fff;cursor:pointer}.notification-badge{position:absolute;right:-4px;top:-5px;min-width:16px;height:16px;border-radius:99px;background:#e63889;color:#fff;font-size:9px;display:grid;place-items:center;padding:0 4px}.overlay{position:fixed;inset:0;background:rgba(12,18,27,.35);display:none;place-items:start center;padding-top:12vh;z-index:1000}.overlay.open{display:grid}.command-box{width:min(680px,92vw);background:#fff;border-radius:10px;box-shadow:0 24px 70px rgba(15,23,42,.25);overflow:hidden}.command-box input{width:100%;border:0;border-bottom:1px solid var(--line);padding:15px 16px;outline:none;font:inherit}.command-results{max-height:430px;overflow:auto}.command-result{display:block;padding:10px 15px;border-bottom:1px solid #edf0f3}.command-result:hover{background:#f8fafc}.command-result small{display:block;color:#8b95a2;margin-top:2px}.notification-popover{position:absolute;right:0;top:40px;width:360px;max-height:430px;overflow:auto;background:#fff;border:1px solid var(--line);border-radius:8px;box-shadow:0 16px 50px rgba(15,23,42,.18);display:none;z-index:900}.notification-popover.open{display:block}.notification-item{padding:10px 12px;border-bottom:1px solid #edf0f3;font-size:11px}.notification-item.unread{background:#fffafd}.notification-item small{display:block;color:#8a94a1;margin-top:3px}@media(max-width:950px){.desk-grid{grid-template-columns:repeat(2,1fr)}.split-2{grid-template-columns:1fr}.command-trigger{min-width:120px}}@media(max-width:650px){.desk-form-grid,.desk-grid{grid-template-columns:1fr}.desk-form .full{grid-column:auto}.desk-toolbar{align-items:flex-start;flex-direction:column}}